Hi all, Newbie here. Apologies if I posted this thread under the wrong subforum.
I need some advice. I made a roundtrip economy saver redemption many moons ago, for HKG-SIN-KCH. Unfortunately the SIN-KCH leg (operated by Silkair) is cancelled and I was automatically rebooked on the next flight which leaves SIN the following morning. This results in my layover in SIN being increased from 1.5hr to 15hrs. I phoned up Krisflyer and was told there is nothing they can do about it, as "Singapore Airlines reserve the right to make schedule changes". I would have thought they will at least offer me meal voucher or an accommodation (my layover is between 5pm - 8am). A friend of mine who recently missed the connecting flight to KCH was given meal voucher plus rebooked on another flight via KL arriving KCH just 2hrs later. They agent said as I am holding an award ticket, I do not enjoy the same right as a passenger who hold a revenue ticket. In other words expect nothing and just sit and wait. To add salt to the injury, I was also told that if I were to leave the airport, I will have to pay for the additional airport tax upon re-entering SIN.
I had a look at the SQ website but couldn't find any information about long transit or compensation due to flight cancellation/schedule changes.
I find all these a bit bizzare, at one point I thought I was dealing with Iberia.
I need some advice. I made a roundtrip economy saver redemption many moons ago, for HKG-SIN-KCH. Unfortunately the SIN-KCH leg (operated by Silkair) is cancelled and I was automatically rebooked on the next flight which leaves SIN the following morning. This results in my layover in SIN being increased from 1.5hr to 15hrs. I phoned up Krisflyer and was told there is nothing they can do about it, as "Singapore Airlines reserve the right to make schedule changes". I would have thought they will at least offer me meal voucher or an accommodation (my layover is between 5pm - 8am). A friend of mine who recently missed the connecting flight to KCH was given meal voucher plus rebooked on another flight via KL arriving KCH just 2hrs later. They agent said as I am holding an award ticket, I do not enjoy the same right as a passenger who hold a revenue ticket. In other words expect nothing and just sit and wait. To add salt to the injury, I was also told that if I were to leave the airport, I will have to pay for the additional airport tax upon re-entering SIN.
I had a look at the SQ website but couldn't find any information about long transit or compensation due to flight cancellation/schedule changes.
I find all these a bit bizzare, at one point I thought I was dealing with Iberia.
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