Originally posted by SMK77
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Curiosity got the better of me and I spent some time/logged in on this forum after dog years today (after ending up reading the related thread on FT, a divergence from the massively useful credit cards thread there that I try to follow).
So what does CX do:
- Upgrades on birthdays (not just cakes..), Club milestones, overbooking scenarios
- Seat guarantees in reasonable biz & coach fareclasses
- Opens up award inventory for redemption (in coach, biz and first) - note..'opens up'..not 'priority access'
- Respond to feedback with actual human (non-form) replies
- Rush me through immigration/security etc when needed (seen this at CMB, SIN, HKG, SFO, JFK)
- Gives me lounge access when travelling any metal. Gives me FCL lounge access when travelling oneworld metal
My favorite story, and this when I wasn't DM, just a 'fresh' CX GO. I was based in HKG, and (the then) girfriend (now wife) was returning to SIN from DXB on an SQ redeye flight landing a friday morning. Original plan had been for her to catch up with some work before coming to HKG for the weekend and she was booked on the evening CX flight to HKG (separate ticket, and she had no status with CX).
Plans changed and she decided to skip work that day and head to HKG right after landing. As luck would have - all flights to HKG were booked rock solid - CX & SQ.
Meanwhile, I had been discussing an issue with Cathay Marco Polo Club that week, where they'd messed up a bit (dont recall exactly what, but must've been minor enough that I dont recall what had been) and they'd been profusely apologetic with a 'If there's anything reasonable that we could do to make up, we would'.
This was that thursday evening.
A bulb lit up somewhere and I told them: 'My girlfriend lands tomorrow morning from DXB on SQ and is booked on 716 to HKG. Flights are booked out solid, but if you can get her to HKG in time for us to enjoy lunch together, I'll call it even.'
Guess what - there's a CX rep waiting at her arrival gate in T2, to escort her to T1 (and she had no clue, since i'd asked them after she'd boarded), with a 'Ma'am the flights are booked out solid, but we've put you as the highest priority for standby'.
Sure enough, we had an excellent dimsum lunch that friday, and a love affair began - with Cathay that is (ours had been on for a while).
I moved to SIN, got married, and both of us are happy flying CX to North America/ Europe. Work doesn't require SEA travel, so i stick to non-SQ options (on account of some nasty experiences with SQ). CX treats me well (as I am sure SQ treats its PPS members) - just that that gold dust that I had heard of, but never seen, with SQ, does come around fairly often with CX.
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