My service recovery: a hamper from SQ

[Burj]

What on earth was the complaint about that made them send you a hamper ?

A little off topic...but I am curious about terminology used in Sinapore/UK versus the U.S.

Based on the pictures we would call that "a GIFT basket"...and if it were completely empty we would still call it a "basket"...

I know that in the UK (and I guess Singapore) you call that a hamper...but is it a hamper only if it has gifts in it, or would it still be called a hamper if it were empty?

(As an aside for Americans a "hamper" is a large basket or any container used to hold DIRTY CLOTHES before you have a chance to wash them...)

[B727]

I wish there was a law saying that it has to be a Harrods Hamper

[Nick C]

What on earth was the complaint about that made them send you a hamper ?

Dumbo went tech. SATS personnel became headless chickens. Total madness.

[DinkumDave]

Dumbo went tech. SATS personnel became headless chickens. Total madness.

Congratulations on your hamper, Nick C. It's always good to get recognition in one form or another.

I am always far too subtle when it comes to feedback. I give them suggestions on how such situations could be handled better in the future, rather than out and out complaining about what has happened.

I always hope that somebody at SQ will take the initiative to thank me for my feedback with a few miles credited to my account or a duty free gift voucher, but it hasn't happened to date. I can see that I am going to have to take a more direct approach next time.

By the way, to date SQ have yet to implement any of the "wonderful" suggestions I have made to them, which is also a little disappointing. Makes me wonder if anybody has even bothered to read them. A hamper would really make me feel loved

[MAN Flyer]

Dumbo went tech. SATS personnel became headless chickens. Total madness.

Is that all, and you got a hamper ?!.

I thought it must have reversed over your foot or something.

[9V-SIA]

The last time I sent in a nasty letter, I got a hamper.

The pen is indeed mightier than the sword Nick C!

[Kyo]

The delivery note on top says Crabtree & Evelyn so it's smelly stuff as mentioned! Nothing to eat.

They do have cookies, buddy

[Nick C]

Is that all, and you got a hamper ?!.

I thought it must have reversed over your foot or something.

it was a very detailed analysis of the SNAFU

The pen is indeed mightier than the sword Nick C!

it should be keyboard now *types away*

[andySYD]

They do have cookies, buddy

Crabtree & Evelyn has cookies?

[9V-JKL]

Crabtree & Evelyn has cookies?

http://www.crabtree-evelyn.com.sg/food_cookies.html

[N_Architect]

http://www.crabtree-evelyn.com.sg/food_cookies.html

Oh well, didn't know they had anything other than that. Nick is a lucky chap...