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Open-jaw woes
Hi,
First post - and first experience of SQ, but not great so far! Myself and a colleague are travelling to Melbourne in March for a conference, so decided LHR-MEL via SIN on the A380 would be fun. I have a sister in Darwin, so am taking the opportunity to visit her and thought it would be easier to make my own way back to SIN fom Darwin afterwards (rather than travel back to MEL) and take the A380 back SIN-LHR. Return price LHR-MEL is ~£800 and on Saturday, when I used the multi-city booker on the SQ website, the price for my LHR-MEL SIN-LHR open-jaw was ~£760.
I went to book the open-jaw today and the multi-city now doesn't work! I can see the flights and select them, but when I click 'continue' I get the dreaded:
"Sorry, our system is unable to price your itinerary. Please change your flight or try a different date. If the problem persists, please contact your local Singapore Airlines reservations office for assistance."
But it worked a couple of days ago! I tried loads of other combinations and kept getting the same error - even for totally different open-jaw combinations.
So I rang the UK customer services number and the very unhelpful lady told me that it wasn't possible to book open-jaw itineraries online, and my only option was to book two single fares. Problem is, this would cost ~£1,600!!
Does anyone have any advice or similar experiences? Why should the open-jaw, which is basically one leg less than the corresponding return flight, be so much more expensive and so difficult to book? Or is the system just temporarily broken?
First post - and first experience of SQ, but not great so far! Myself and a colleague are travelling to Melbourne in March for a conference, so decided LHR-MEL via SIN on the A380 would be fun. I have a sister in Darwin, so am taking the opportunity to visit her and thought it would be easier to make my own way back to SIN fom Darwin afterwards (rather than travel back to MEL) and take the A380 back SIN-LHR. Return price LHR-MEL is ~£800 and on Saturday, when I used the multi-city booker on the SQ website, the price for my LHR-MEL SIN-LHR open-jaw was ~£760.
I went to book the open-jaw today and the multi-city now doesn't work! I can see the flights and select them, but when I click 'continue' I get the dreaded:
"Sorry, our system is unable to price your itinerary. Please change your flight or try a different date. If the problem persists, please contact your local Singapore Airlines reservations office for assistance."
But it worked a couple of days ago! I tried loads of other combinations and kept getting the same error - even for totally different open-jaw combinations.
So I rang the UK customer services number and the very unhelpful lady told me that it wasn't possible to book open-jaw itineraries online, and my only option was to book two single fares. Problem is, this would cost ~£1,600!!
Does anyone have any advice or similar experiences? Why should the open-jaw, which is basically one leg less than the corresponding return flight, be so much more expensive and so difficult to book? Or is the system just temporarily broken?
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