On my return flight from Manila SQ 917, the stewardess accidentally spilt wine on me. Was so angry, ok I understand that anyone can make a mistake, but what was worst is the way it was being handled by the leading stewardess, in green and the Chief Steward, in blue. I wrote to SQ on with their feedback form and am waiting for their answer, here is my story...
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Dear Sir/Mdm,
I have just got off SQ 917 from Manila and was seated at xxx.
During preparation for landing at Singapore, while collecting used cup from the passenger seated next to me, the stewardess, apparently new, accidentally dropped the cup and spilt red wine on my shirt.
I fully understand the situation and she has apologised profusely for her mistake and tried to rectify by offering to clean my shirt with a wet towel. This would apparently not help in that it was only about 10 minutes to landing.
She thereafter reported to the leading stewardess in charge of the cabin, and she came by, looked at my shirt and mumbled "wine stain" and walked off.
Just prior to landing, the Chief Steward came by and offered a cash voucher, which I refused.
What is maddening is the way the mistake of the junior stewardess is being handled by the more senior crew. The leading stewardess, without apologising to me on behalf of her stewardess, looked at my shirt and mumbled wine stain, apparently to assess how much is suitable to be given in the voucher. The Chief Steward, without explaining the situation of the offering came straight to the point of saying it is cash voucher.
FYG, I am not looking forward to cash compensation, I am not "cheap". The senior crew onboard is adding insult to the injury by what they had done. They should have explained matters to me clearly instead of doing what they had by insulting my integrity.
Kindly revert with your investigation and I would expect a written sincere apology and not some computer generated standard templates that you use to issue.
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Am I being a pita passenger??
What will you have done??
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Dear Sir/Mdm,
I have just got off SQ 917 from Manila and was seated at xxx.
During preparation for landing at Singapore, while collecting used cup from the passenger seated next to me, the stewardess, apparently new, accidentally dropped the cup and spilt red wine on my shirt.
I fully understand the situation and she has apologised profusely for her mistake and tried to rectify by offering to clean my shirt with a wet towel. This would apparently not help in that it was only about 10 minutes to landing.
She thereafter reported to the leading stewardess in charge of the cabin, and she came by, looked at my shirt and mumbled "wine stain" and walked off.
Just prior to landing, the Chief Steward came by and offered a cash voucher, which I refused.
What is maddening is the way the mistake of the junior stewardess is being handled by the more senior crew. The leading stewardess, without apologising to me on behalf of her stewardess, looked at my shirt and mumbled wine stain, apparently to assess how much is suitable to be given in the voucher. The Chief Steward, without explaining the situation of the offering came straight to the point of saying it is cash voucher.
FYG, I am not looking forward to cash compensation, I am not "cheap". The senior crew onboard is adding insult to the injury by what they had done. They should have explained matters to me clearly instead of doing what they had by insulting my integrity.
Kindly revert with your investigation and I would expect a written sincere apology and not some computer generated standard templates that you use to issue.
==============================
Am I being a pita passenger??
What will you have done??
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