I booked an award tix in J HKG-SIN-HKG. For reasons mentioned elsewhere, I missed the o/b and had to rebook (by phoning KF) on a later flight that day after paying change fees etc. After I took the o/b, I noticed that my i/b (unchanged; including my seat reservation) had disappeared totally from "My Bookings" on the SQ website but I thought nothing of it and didn't care enough about the seat to phone etc.
I arrived at SIN with literally minutes to go before check-in closed at T-40. It was an anxious 5-10 minutes before they found my booking but they said that whilst I was booked on the flight, the system had no other record of me on the flight! As such, I was asked at check-in whether I would be happy to take the flight but there would be no meal loaded for me ? Yes of course! (I got a new seat and not the one I'd reserved initially.)
On the flight, I mentioned it to the SQ girl who went round taking the meal orders, i.e. what I was told at check-in so if there's no meal, no problem at all but if there is a spare meal, then I don't mind having that whatever it is. She assured me that there would be enough spares of everything that I could have a free choice.
I arrived at SIN with literally minutes to go before check-in closed at T-40. It was an anxious 5-10 minutes before they found my booking but they said that whilst I was booked on the flight, the system had no other record of me on the flight! As such, I was asked at check-in whether I would be happy to take the flight but there would be no meal loaded for me ? Yes of course! (I got a new seat and not the one I'd reserved initially.)
On the flight, I mentioned it to the SQ girl who went round taking the meal orders, i.e. what I was told at check-in so if there's no meal, no problem at all but if there is a spare meal, then I don't mind having that whatever it is. She assured me that there would be enough spares of everything that I could have a free choice.
Comment