Originally posted by vsepr
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Tickets were honored but change of dates were not possible online as no savers were available at any new dates. We wrote to krisflyer requesting for a change of date. As expected, they replied
with a standard reply that no savers were available and we would have to top up to standard awards.
We didn't give up, we argued that we issued the tickets based on the understanding that award tix are the same as commercial tickets and we were entitled to full flexibility of dates.
They relented. They changed our dates but only the itinerary and not the Etix. I guess they could not reissue to the new dates because the fare class had been zero-ed out. So etix were still at old dates. There were some issues at check-in which needed a little longer to sort out but not a big issue. The PNR was marked with an authorization note.
But I have to qualify things may be different for F to R issue. My situation was biz to biz.
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