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http://www.straitstimes.com/singapor...-to-compensate
http://www.caa.co.uk/News/Five-major...layed-flights/
Full Report
http://publicapps.caa.co.uk/docs/33/...00%20FEB17.pdf
From reading the full report, it would seem that SQ has been rated as "Very Good" as far as complying with ensuring the delayed passengers are taken care of. They just don't want to pay compensation.
SINGAPORE - Singapore Airlines (SIA) is one of five major carriers facing enforcement action by UK's Civil Aviation Authority for allegedly denying passengers compensation for flight delays.
SIA told The Straits Times that it has been in touch with the authority on the matter.
A spokesman said: "There is a lack of clarity in the law which is currently the subject of ongoing litigation before the Court of Appeal."
The airline will continue to work with the regulator "to resolve our differences", she said.
Under European rules, passengers are legally entitled to compensation if they arrive at the final destination of their journey more than three hours late - unless due to extraordinary circumstances.
SIA told The Straits Times that it has been in touch with the authority on the matter.
A spokesman said: "There is a lack of clarity in the law which is currently the subject of ongoing litigation before the Court of Appeal."
The airline will continue to work with the regulator "to resolve our differences", she said.
Under European rules, passengers are legally entitled to compensation if they arrive at the final destination of their journey more than three hours late - unless due to extraordinary circumstances.
Full Report
http://publicapps.caa.co.uk/docs/33/...00%20FEB17.pdf
From reading the full report, it would seem that SQ has been rated as "Very Good" as far as complying with ensuring the delayed passengers are taken care of. They just don't want to pay compensation.
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