Question about involuntary redemption downgrade

[benlee]

Got a question. Last month, I booked a round trip F saver award flight JKT to Tokyo Narita for my holiday in March 2016. All sectors are on F. Miles will accordingly deducted and ticket issued.

Today when I checked the same booking online, I found that the 3rd sector Narita to Singapore, the aircraft has been changed to regional 777-200ER and accordingly, I was downgraded to J. I wasn't contacted or notified prior.

For such case, will I be able to swap my flight to another flight that has F or if not possible, ask SQ to refund me the difference in miles?

Try getting thru SQ call centre prove impossible with holding time longer than 20 mins without answer.

[SilverChris]

Technically speaking, you'll be charged for the highest class of service, even if your longer sectors are in a lower class of service. In other words, you won't get a refund unless your CGK-SIN-CGK sectors are changed to J, so the whole booking becomes a J award.

On the other hand, you can get them to rebook you on another flight that has F, which might be subject to availability. I doubt you'll be charged a change fee since you were downgraded. Availability is another story, though.

[benlee]

Technically speaking, you'll be charged for the highest class of service, even if your longer sectors are in a lower class of service. In other words, you won't get a refund unless your CGK-SIN-CGK sectors are changed to J, so the whole booking becomes a J award.

On the other hand, you can get them to rebook you on another flight that has F, which might be subject to availability. I doubt you'll be charged a change fee since you were downgraded. Availability is another story, though.

Thanks for the response. SQ rebooked me to another F flight so its all good.

[jimmyneurone]

Thanks for the response. SQ rebooked me to another F flight so its all good.

That's very lucky of you . I had a similar situation, 2F Saver seats booked on the same flight (1 sector one-way only). The F seats were downgraded to J without notification, due to aircraft change.

I called 3 times:
1st time to tell the agent what happened - agent offered to re-ticket in J immediately but without refund of difference in miles, I refused and he offered to email some other department.
2nd time was to chase on this issue. Subsequently the entire itinerary was cancelled (!) by SQ and I got the full miles back. I checked and J Saver awards were waitlist only.
Fearing that I would not be able to even get 2 J seats, I called a 3rd time. Good thing they still honoured 2 J Saver for me. I had to pay for the difference in taxes and surcharges (!).

Needless to say I wrote in a feedback but the reply was something like "there was no loss in your miles". I should have pursued "rebook in another flight with F" like you did

[726]

I wonder, F flight from where?
With NRT's only F flight downgraded, is it R class or Haneda's flights?

[benlee]

I wonder, F flight from where?
With NRT's only F flight downgraded, is it R class or Haneda's flights?

From Narita to SIN