Unfriendly Twitter Staff?

[SQ747]

Ok, this may seem like expecting too much, but I use the SQ Twitter handle regularly to ask questions about travel etc. Usually they respond in a very kind manner like "Hi XXX, ........, thanks! "

But today I asked a question RE the new cabins on the LHR flights, and I was met with a very unusual, blunt and almost unfriendly response. It just doesn't seem like SQ at all!

Anyone else experience this? Am I just expecting too much? Hmm...

[SQflyergirl]

It's a public holiday today. I guess you got a temp replacement Doesn't make it any more acceptable though.....

[SQ747]

It's a public holiday today. I guess you got a temp replacement Doesn't make it any more acceptable though.....

Haha that would certainly make sense! But it's SQ... 24/7 High standards!

[Bitterroot]

Also, the answer they gave is imprecise. There are 16 frames with 2006 seating and now 9 with new seats.

[SQflyergirl]

Also, the answer they gave is incorrect. There are 16 frames with 2006 seating and now 9 with new seats.

It wasn't incorrect "about" 17 is "about 16" also

See:
We have ordered 24 "about" A380's. These could be A379's or A381's. We don't know. But it's "about" there.

[Bitterroot]

It wasn't incorrect "about" 17 is "about 16" also

See:
We have ordered 24 "about" A380's. These could be A379's or A381's. We don't know. But it's "about" there.

Edited my comment to be, uh, more precise..........

[eminere™]

That first response - "not necessarily" - comes across as very brusque.

[HUGE AL]

I don't see the issue here. You asked a question, they answered it.

Much better than AA when I asked them about a flight delay. 1.5 hours later, they replied that the flight would take off in 20 minutes. When I asked how that was possible since the inbound crew was still enroute, they instructed me 2.25 hours later to fill out their ridiculous online form (we can no longer call or e-mail Customer Relations like we used to [THANKS, DOUG! ]) and mention how poor their service was.

[SQ22]

Sounds like an idiot without proper training. That the "about 17" started without caps reeks of casual text messaging. He/she might as well have used an emoticon too.

[Jumbojet Lover]

Best described as 'curt', lacking the usual polish of SQ. With so much competition eating into SQ's business left, right and centre, they really can't afford any lapses in delivering the standards that customers have come to expect of the very best.

[CarbonMan]

Twitter is all about being succinct.

[SQ22]

Brevity is an advantage, huh?

[sid1287]

I dont see whats wrong with the reply. At least the staff replied you~ Its a public holiday and he replied~! Lets be niceee

[viraj735]

I dont see whats wrong with the reply. At least the staff replied you~ Its a public holiday and he replied~! Lets be niceee

How do you know it was a male who replied to OP's tweet? Interesting topic to have your post too

[SQ747]

I guess we can put it down to the public holiday. It's just that it is so unusual, as their responses are usually much kinder and helpful.