Ah I’ve been hit by the still flaky website. When will it get fixed?
For the first time ever I’ve needed to do an itinerary change to get home 3 days earlier on a booking for 3 months time that I made 6 months ago. So I followed the pretty simple process and it told me there were no flights on the day I wanted to change to. I clicked on the +/- 3 days button and it took me back to my account homepage. Great.
Second attempt I tried a different date and got results. So I tried the real date I wanted again and this time I got results. Found I could get PEY for a smaller upgrade fee than standard Y. Sure, I’ll take that! Went through to confirmation, payment, credit card verification. All no problem. Then bang! Technical error. The “Your card hasn’t been charged and our reservations team will contact you” message. Now I literally have no ticket. The old one is gone from my KF account. I have no proof of the fare change to PEY for my return flight i was offered. I have nothing other than a PDF print of my original booking. It’s like my whole booking that I’ve paid for has vanished and I have to sit around waiting for someone in a call centre to phone me. No idea if they will even have a record of the change I had almost successfully paid for. Great.
For the first time ever I’ve needed to do an itinerary change to get home 3 days earlier on a booking for 3 months time that I made 6 months ago. So I followed the pretty simple process and it told me there were no flights on the day I wanted to change to. I clicked on the +/- 3 days button and it took me back to my account homepage. Great.
Second attempt I tried a different date and got results. So I tried the real date I wanted again and this time I got results. Found I could get PEY for a smaller upgrade fee than standard Y. Sure, I’ll take that! Went through to confirmation, payment, credit card verification. All no problem. Then bang! Technical error. The “Your card hasn’t been charged and our reservations team will contact you” message. Now I literally have no ticket. The old one is gone from my KF account. I have no proof of the fare change to PEY for my return flight i was offered. I have nothing other than a PDF print of my original booking. It’s like my whole booking that I’ve paid for has vanished and I have to sit around waiting for someone in a call centre to phone me. No idea if they will even have a record of the change I had almost successfully paid for. Great.
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