SQ Flight Itinerary Change

[ratz]

Hi

I booked a return SQ Flight from London to Singapore via Opodo travel portal. Due to urgent, last minute change of work schedule I need to make modifications on the internary on my return journey from Singapore to London.

SQ Contact Centre tells me that itinerary cannot be changed as its a low fare deal. The ticket also is non refundable. This information was not visible to me as I booked using Opodo, a travel portal and not SQ website.

There is SQ flight availability for a later date and price is also cheaper than what I have paid. So dont understand, the issues in making this change. I am also on the krisflyer frequent flyer program. I am even willing to pay a fee to change itinerary or pay the fare difference in case there is for a change in return flight.

Anyone faced something similar or can suggest how it can be done.

[SMK77]

You can upfare the ticket and change the booking class on the way back.

Assuming you are in V, you can upfare to E. They won't refund the V part of LHR-SIN but charge the full price for E - but only 50% of the return price for SIN-LHR. Taxes are already paid.

[ratz]

Yes, I am in Booking Class 'V'. SQ refuses to upfare to 'E' as booking class 'V' does not allow that.

[mr_botak]

Opodo may be your best best - they are very coy about the rules - although I'm not overly hopeful. Did you use a credit card that may offer some help? have any insurance with cancellation cover?

[kt74]

This is Opodo's problem, not SQ's - unfortunately there's no reason for SQ to help you if you did not book through them. IIRC, Opodo does mention that fares are non-changeable when you click through on the terms and conditions, which presumably you agreed to. In my previous experience, Opodo's customer service is also pretty shoddy, which is why I don't book through them, even when they are cheaper on occasion

If you require changes due to work commitments, why not buy a one-way ticket and charge it to work?

[SMK77]

Yes, I am in Booking Class 'V'. SQ refuses to upfare to 'E' as booking class 'V' does not allow that.

Call them again. Upfare is allowed the way I described it: You will lose the money paid for V and have to pay full E - but only on a half-way basis.

The change will cost you about 1.000 SGD.