Hello all,
Wonder if any of you would be able to clarify. I purchased my ticket online by redeeming krisflyer points, and another ticket for my wife + infant through travel agent.
This was my first purchase ever as a krisflyer member, and had to purchase my wife's ticket separately due to insufficient points. I decided to get through a travel agent as I thought it would be a lot easier to find the cheapest flight & seat as we'll be flying in December (Sydney - Denpasar).
The travel agent automatically reserved a bassinet for my baby, and it has been confirmed as indicated on the ticket. I cheered that the first time I saw it. But a few days later it became a massive disappointment.
I found out that my wife isn't entitled to choose a preferred seat because her ticket was bought through travel agent. And after calling the customer service twice, I also found that they could only make a note/request to sit me next to my wife and baby. And we would be able to know which seat we'll be seating only at the check-in time. Does this make sense? Is this normal? I'm disappointed partly because as a krisflyer member I don't have such previllege to get this thing settled in advance.
The other question is, why the customer service officer told me that my wife will not be able to pick her own seat because she got a bassinet reserved and confirmed. She becomes "powerless" and will find out her seat at check-in time. While in fact, people who buy ticket from travel agent can choose their seat 48 hours before the flight. SQ also does not guarantee that I will get a seat next to my wife, they can only make a record in they system that I'm requesting to sit next to my wife.
I'm planning to make a third call to their customer service asking if this can be settled sooner. But, perhaps if any of you have any advice if all that is right and I can't do much about it. Or, if you reckon SQ could do better that that...or whatever...any inputs would be much appreciated.
It would be our first flight on A380 and our first flight with a baby...hope it would be fun and I wouldn't sit far apart from my beloved ones![Sad11](http://www.sqtalk.com/forum/core/images/smileys/sad11.gif)
Thanks much.
Joe
Wonder if any of you would be able to clarify. I purchased my ticket online by redeeming krisflyer points, and another ticket for my wife + infant through travel agent.
This was my first purchase ever as a krisflyer member, and had to purchase my wife's ticket separately due to insufficient points. I decided to get through a travel agent as I thought it would be a lot easier to find the cheapest flight & seat as we'll be flying in December (Sydney - Denpasar).
The travel agent automatically reserved a bassinet for my baby, and it has been confirmed as indicated on the ticket. I cheered that the first time I saw it. But a few days later it became a massive disappointment.
I found out that my wife isn't entitled to choose a preferred seat because her ticket was bought through travel agent. And after calling the customer service twice, I also found that they could only make a note/request to sit me next to my wife and baby. And we would be able to know which seat we'll be seating only at the check-in time. Does this make sense? Is this normal? I'm disappointed partly because as a krisflyer member I don't have such previllege to get this thing settled in advance.
The other question is, why the customer service officer told me that my wife will not be able to pick her own seat because she got a bassinet reserved and confirmed. She becomes "powerless" and will find out her seat at check-in time. While in fact, people who buy ticket from travel agent can choose their seat 48 hours before the flight. SQ also does not guarantee that I will get a seat next to my wife, they can only make a record in they system that I'm requesting to sit next to my wife.
I'm planning to make a third call to their customer service asking if this can be settled sooner. But, perhaps if any of you have any advice if all that is right and I can't do much about it. Or, if you reckon SQ could do better that that...or whatever...any inputs would be much appreciated.
It would be our first flight on A380 and our first flight with a baby...hope it would be fun and I wouldn't sit far apart from my beloved ones
![Sad11](http://www.sqtalk.com/forum/core/images/smileys/sad11.gif)
Thanks much.
Joe
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