Originally posted by WLG Base
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The useless new website, launched in May 2011
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Originally posted by benlee View PostDid the call centre still give you the 15% miles discount?
By the way, I did another redemption booking last night and it took me almost 1 hour to complete the whole process. The website kept asking me to put in my Krisflyer number. Once that's done, the website would freeze and go back to the main page without my Krisflyer number. If ever I managed to get past the login page, I would have a problem with the flight search keep kicking me out and informed that that my session has been ended due to no activity.
Can we send SQ an award for coming up with the most improved website in terms of clusterf**k?
Originally posted by dzhsun View PostYes, it was transferred within 2 business days.
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Tried booking flights on Sunday, all ok until payment screen then error message ?
Tried payment again and card refused due to lack of funds, they took the payment on first try with error message.
So now Singapore airlines have taken almost £4k of my bank balance, no confirmation and no booking made
My view is this site should not be live these are more than just small bugs.
I have written to them to get the funds returned, also notified UK trading standards
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On accessing www.singaporeair.com today.
"We could not find the page you were looking for
The page you were looking for may have been removed, renamed or is temporarily unavailable.
Please contact us if you need assistance or would like to report the error."
I don't know whether to cheer or not.
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Originally posted by lingua101 View Postwell i just online checkin for my tomorrow flight.
went smooth. no issue. just enter my pnr and my last name. the trip show up. the only complain not much seat choice leave... went quite smooth.
email and sms notification works....
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I went in to check the status of a waitlisted flight tonight and to my horror, ALL my flights - confirmed and waitlisted have vanished into thin air and no longer retrievable.
A second attempt to access the manage my bookings page left me with a few sentences in a foreign language on a blank page.
Is this a hint that I really should switch airlines?
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Originally posted by KC* View PostI went in to check the status of a waitlisted flight tonight and to my horror, ALL my flights - confirmed and waitlisted have vanished into thin air and no longer retrievable.
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Could not retrieve all my bookings (with IE browser)...
The system didn't recognize my bookings code or even the tickets number...
Tried again with Mozilla, and magically all my bookings were there...
They were retrievable....
Switched back again to IE.... and then they were magically disappeared again, non retrievable with any bookings code or tickets number....
This "not so new" website really drive me crazy...
Kudos for anyone who have designed it, you're so sophisticated... nothing can beat this website to make someone get a heart attack for a sudden disappearance of their booking....
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Originally posted by EdDalton View Postyou could access the seat selections?
yes no issue.
but 1 thing i notice. the sms i received on my sg number is Sq name... but on my TW number is +44
but today when i checked in at the taoyuan airport. no frequent flyer number. my agent gave to them. i had it when i flew out of sg. i re-enter again when i checked in and choose seafood meal....
now it is all gone... and of course no seafood meal for mevisit my blog
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Originally posted by lingua101 View Postnow it is all gone... and of course no seafood meal for me
On SQ975 (J) then connect with SQ227 (R) today. Checked in Online with all our KF number and details... turned up at BKK to find our boarding passes (yes, my partner and mine) absent of any KF number, and had to get that re-issued.
When asked about our meal selection (Oriental Seafood on SQ975 and BTC: Lobster on SQ227), all disappeared!! NOT HAPPY!!!
I thought we are booked with SIA not AirAsiaX....
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Originally posted by lingua101 View Postyes no issue.
but 1 thing i notice. the sms i received on my sg number is Sq name... but on my TW number is +44
but today when i checked in at the taoyuan airport. no frequent flyer number. my agent gave to them. i had it when i flew out of sg. i re-enter again when i checked in and choose seafood meal....
now it is all gone... and of course no seafood meal for me
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Originally posted by EdDalton View PostStill cannot select seats using the website!
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